Customer Service is Essential for Maximum Profitability

Machine failures, system outages and downtimes are costly for companies. That is why ARKU always strives to solve problems immediately. Thanks to 24-hour service hotline which immediately connects you with a trained technician – worldwide and around-the-clock. With a professional service team and with efficient logistics capable of rapidly delivering the right spare parts and the right assistance. For machines and solutions from ARKU and other manufacturers.

Your Advantages

24/7 Hotline

24/7 International service hotline staffed with ARKU specialists.

Available worldwide

At our headquarters in Baden-Baden, as well as at our subsidiaries in the USA and China. Additionally, we also have a network of distribution and service partners worldwide.

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Remote service

Remote service access with systems such as Teleservice - for immediate troubleshooting of your machine remotely.

Process reliability

Consistently excellent results and process reliability for your production.

training

Training and Seminars: We will get you up to speed.

Gain more knowledge, improve precision, and deburr more efficiently: our training and seminars ensure constant advancements for the understanding of the machines and tools.
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Planning & Commissioning

Planning and commissioning

Regardless of whether starting production with new machinery, production relocations or product changes – with ARKU, you have an experienced partner on your side. We provide you with comprehensive support from a single source. Use our know-how to your advantage and rely on ARKU's qualified experts.

Your Advantages

  • Shorter ramp-up times
  • Avoid costly downtimes and defects
  • Maximum production output within a short period of time
  • Optimized product quality
  • Reduced rejects/rework

Customer Satisfaction: our greatest Motivation!

Friendliness
5.0
Quality
4.5
Price-performance ratio
4.5
Accessibility
5.0
Implementation on schedule
5.0
Staff qualification
5.0
Execution quality
5.0
Deployment preparation
5.0

Customer survey in 3/2024. Scale 1 (not good) to 5 (very good)

More transparency: find out how customers rate us and how ARKU constantly improves collaboration. Ensuring long-term customer satisfaction. This is the foundation for our success. 

Satisfied customers – our top priority. This is how we measure our success and this is what we build on. We work to the highest quality standards in order to ensure that you can always rely on us.

That is why we regularly assess our customers’ experiences. For final acceptance, commissioning of new machines as well as for repairs and service orders.